Mobile and online banking resources
Got UNanswered questions? You’re in the right place.
Frequently Asked Questions
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How do I pay or transfer funds to another member?
Locate the Transfer & Pay section at the top of your screen. From there, select Bill Pay & External Transfers. Click on the box that says, “I want to…”, select Pay a Person, and follow the prompts.
How do I add external accounts for transfer?
Locate the Transfer & Pay section at the top of your screen, then click Bill Pay & External Transfers. Click on the box that says, “I want to…”, select Transfer Between My Accounts, and follow the prompts.
How do I pay my credit card?
Desktop & Tablet: From the Accounts section, click Manage Credit Card. Then, click on “Make Payment”.
Mobile: Navigate to Manage Credit Card by clicking “More”, then “Accounts”. Then, click on “Make Payment”.
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I'm trying to log in and it's not working. What should I do?
First, check that you are not using prefilled or saved information. Be sure that you’re using the latest version of the app and/or a compatible browser. If none of this helps, please give us a call at (515) 334-8100.
What information is needed to sign in for the first time?
To log in to the mobile app or online banking platform for the first time, you’ll need your current username, password, ZIP code and the last six digits of your Social Security Number or Employee Identification Number.
What if I forget my username?
Click the Forgot Username link on the login page and follow the prompts. If this doesn’t work, give us a call at (515) 334-8100.
Will my biometric login (facial recognition or fingerprint scan) work when I log in for the first time?
No. You’ll have to log in the old-fashioned way, then enable biometric access.
How do I sign up for e-statements?
Getting started with e-statements is simple. Log into online or mobile banking, go to Accounts > Statements and click Subscribe. After a quick disclosure and PDF check, you’re all set.